Zanele Khumalo
Head of Support
Nyati Logistics
5.0
“Our support leads used to tab between three apps during peak hour. Now every conversation, call, and file sits in one window.”
Channels, direct messages, file sharing, and instant voice or video escalation — all inside your phone system.
TKOS Chat v2.4 is live — threads, reactions & AI summaries now in production 🚀
Sipho P. · 10:23 AM
The AI summary is 🔥 — saved us 20 min of catch-up.
Ayanda N. · 10:25 AM
Thread search works perfectly now 👌
Six essentials, bundled into one window. No plugins, no separate logins, no surprise storage bills — every screenshot below is one feature in motion. Chat ships alongside our cloud business phone so escalations never leave the workspace.
Zanele K.2:14 PMChannel
Customer on line 4 asking about enterprise pricing — anyone with the latest deck?
Sipho P.2:14 PMThreaded reply
@Zanele — pulling it up. Sharing the v3 deck below.
Enterprise-Pricing-v3.pdf
2.4 MB · just now
Sipho P. started a huddle
Tap to join · Voice + Video · 2 in
Ayanda N.On a call · auto
Status flipped automatically when the call connected.
Thabo M.Focus until 4:30 PM
Zanele K.2:18 PM
Faster if I just call you?
Unlimited channels & DMs
Open topics for the company, private rooms for sensitive work.
Threaded replies & mentions
@mention anyone, drop files with no storage cap on Professional.
One-click voice or video
Escalate any thread to a huddle without leaving the conversation.
Presence that updates itself
Status flips automatically when you're on a call or in a meeting.
Calendar-aware Do Not Disturb
Focus blocks silence notifications and surface a return time.
Hop to a call — instantly
Every message has a built-in Call button. One tap moves the thread to voice.
Native Slack bridge mirrors messages and files both ways — no forced migration, no data left behind. Pair with our HIPAA-aligned healthcare workspace when regulated workflows need to stay in chat.
For the regulator's own framing, see the HHS HIPAA guidance on covered communications.
TKOS Chat
#support-escalations
Slack
#general
Lerato: PDF attached to case #4891
syncedDiane (Slack): Replying in #general — got it 👍
syncedThabo: Calling now — keep me posted
syncedGuest accounts invite auditors, contractors or clients into a single channel without exposing the full workspace. Set permissions per channel — sensitive rooms stay internal. Designed for remote teams that need a chat-first workspace.
Channel detail
audit-q2-2026
Channel members · 4
Nyati Internal
Member · full access
KPMG Auditor
Guest · message-only
Legal Contractor
Guest · file-download
Acme Customer
Guest · full participation
Permission matrix · per role
Zero-trust by default| Capability | Member | Msg | File | Full |
|---|---|---|---|---|
| Read messages | ||||
| Post messages | ||||
| Download files | ||||
| Upload files | ||||
| See channel members | ||||
| Start a huddle |
Zero-trust by default. Guests can't see anything you don't share — permissions are configurable per channel, so sensitive rooms stay internal.
Support and ops teams stop tabbing between three apps during peak hour.
Zanele Khumalo
Head of Support
Nyati Logistics
“Our support leads used to tab between three apps during peak hour. Now every conversation, call, and file sits in one window.”
Thabo Mokoena
Director of Sales
Vortex Mobility
“Huddles from a thread killed our scheduling overhead. We pull a sales engineer in mid-call without breaking the customer's context.”
Ava Roy
Team Lead – Customer Support
Airnab Mobility
“No more switching between tools. All chats, calls, and customer history are in one screen for my team solving the real ime issues.”
Ayanda Naidoo
VP Engineering
Pathway Finance
“Calendar-aware presence is the small feature that made the biggest difference. People stop pinging during focus blocks.”
Slack, storage and guest access — the questions that come up before every rollout.
Connect your Slack workspace in one click. Keep your phone system, your calendar and your guest list — bring chat into the same window.