Is redaction automatic?

Yes. Credit card numbers, ID numbers and custom-defined patterns are redacted in both audio and transcript. You can review the original with elevated permissions where policy allows it.

Does this work with existing phones?

Yes. Recording runs at the platform layer, so it captures calls from softphones, desk phones and the mobile app alike.

Where is the audio stored?

Encrypted at rest in TKOS storage by default. You can also export to your own archive or compliance bucket on a schedule.

Can we run consent prompts only on certain queues?

Yes. Consent recording, prompt voice and trigger conditions are configured per queue or per region — globally on by default, off where local rules require.

Features · Call Recording

Every call captured. Every word searchable.

Full-fidelity recording paired with AI transcription, keyword search, automatic redaction and retention you control.

Get a Free Trial See Pricing

Full fidelity
Keyword search
Auto redaction
Role-based access

Library search

refund timeline

⌘ K

Indexing

12,438

calls indexedLive

Acme · +27 11 234 5678

Outbound

…we agreed the refund would land within seven…

4:12Today · 09:42Top match

Halo Cloud · +27 21 555 0142

Inbound

…the policy on the refund window is fourteen…

7:55Yesterday · 14:08Auto-redacted

Stratus Digital · +27 31 778 0901

Inbound

…we need a refund issued before month end…

2:38Yesterday · 11:21

Retention · 365 days

What's Included

Storing recordings is cheap. Finding the one that matters isn't.

TKOS Call Recording captures the audio, writes the transcript, and hands you a search box — so the conversation that decides a dispute is one query away. Layer on conversation intelligence to surface intent automatically.

Inbound + outbound capture

On demand or always-on, per queue or per user.

AI transcript on every call

Written record attached automatically — no manual upload.

Full-library keyword search

Find “refund timeline” across ten thousand calls in under a second.

Automatic redaction

Card numbers, IDs and custom patterns muted in audio + transcript.

Configurable retention

Different windows per queue or team — automatic deletion on schedule.

Secure export

Push to your archive or compliance storage on demand or daily.

Compliance

Compliance without the spreadsheet.

Consent prompts per queue, region or policy — including HIPAA — with every playback, export and retention change audit-logged.

Consent prompts per queue, region or policy
Auto-redaction in both audio and transcript
Audit log on every playback, export and rule change

Audit log · Last 24 hours

All passing

naledi.v played rec_8a21 · Acme refund
Today · 09:42
Logged
qa-team exported rec_7df0 · Halo escalation
Today · 09:01
Logged
system redacted rec_7df0 · 2 card patterns
Yesterday · 14:08
Logged
admin extended retention Sales queue · 90 → 365 days
Yesterday · 11:21
Logged

Access Control

Access you can trust.

Recordings sit behind role-based permissions, integrated with interaction analytics and our finance solution. Admins set what happens when someone leaves — archive, delete or hand-off — so departures don't leave orphaned data.

Team lead

Scope · Their team's calls

Listen in queue
Export single call
Bulk export
Change retention

Inherits org retention rules

QA auditor

Scope · Wider org · sampled

Listen in queue
Export single call
Bulk export
Change retention

Inherits org retention rules

Admin

Scope · Org-wide

Listen in queue
Export single call
Bulk export
Change retention

Inherits org retention rules

Customer Stories

Compliance teams sleep at night, QA finally finds the call.

Real teams switched to TKOS Call Recording — and stopped losing the conversation that mattered inside a library of ten thousand audio files.

Pieter Botha

Head of Compliance

Stratus Digital

5.0

“Auto-redaction on credit-card numbers and ID numbers means our QA team can listen to anything without raising a security flag.”

Call Recording

Sarah Chen

QA Manager

Halo Cloud Services

5.0

“Keyword search across the transcript saved us a person a day. We literally retired the spreadsheet that used to log every call.”

Call Recording

Naledi Van Wyk

Operations Director

Kalahari Tech

4.9

“Per-queue retention windows let us keep regulated calls for seven years and clean ones for thirty days. That used to be a project.”

Call Recording

Marcus Thompson

Customer Care Lead

Acme Solutions

5.0

“The audit log of every playback and export is what got our compliance team to sign off in week one.”

Call Recording

FAQ

Call Recording questions.

Compliance, QA and IT leads ask the same things. Here are clean answers.

Retention is configurable. Most teams run a default window and extend it for regulated queues. Automatic deletion applies at the end of the retention period.

Get A Free Trial

Stop losing the call that actually mattered.

Run TKOS Call Recording on your real traffic for 14 days. Search the library, set retention, see the audit log.

Get A Free Trial See Pricing

Full-fidelity audioAI transcript includedAudit log on day one14-day trial

Features · Call Recording

Every call captured. Every word searchable.

Full-fidelity recording paired with AI transcription, keyword search, automatic redaction and retention you control.

Get a Free Trial See Pricing

Full fidelity
Keyword search
Auto redaction
Role-based access

Library search

refund timeline

⌘ K

Indexing

12,438

calls indexedLive

Acme · +27 11 234 5678

Outbound

…we agreed the refund would land within seven…

4:12Today · 09:42Top match

Halo Cloud · +27 21 555 0142

Inbound

…the policy on the refund window is fourteen…

7:55Yesterday · 14:08Auto-redacted

Stratus Digital · +27 31 778 0901

Inbound

…we need a refund issued before month end…

2:38Yesterday · 11:21

Retention · 365 days

What's Included

Storing recordings is cheap. Finding the one that matters isn't.

Inbound + outbound capture

On demand or always-on, per queue or per user.

AI transcript on every call

Written record attached automatically — no manual upload.

Full-library keyword search

Find “refund timeline” across ten thousand calls in under a second.

Automatic redaction

Card numbers, IDs and custom patterns muted in audio + transcript.

Configurable retention

Different windows per queue or team — automatic deletion on schedule.

Secure export

Push to your archive or compliance storage on demand or daily.

Compliance

Compliance without the spreadsheet.

Consent prompts per queue, region or policy — including HIPAA — with every playback, export and retention change audit-logged.

Consent prompts per queue, region or policy
Auto-redaction in both audio and transcript
Audit log on every playback, export and rule change

Audit log · Last 24 hours

All passing

naledi.v played rec_8a21 · Acme refund
Today · 09:42
Logged
qa-team exported rec_7df0 · Halo escalation
Today · 09:01
Logged
system redacted rec_7df0 · 2 card patterns
Yesterday · 14:08
Logged
admin extended retention Sales queue · 90 → 365 days
Yesterday · 11:21
Logged

Access Control

Access you can trust.

Team lead

Scope · Their team's calls

Listen in queue
Export single call
Bulk export
Change retention

Inherits org retention rules

QA auditor

Scope · Wider org · sampled

Listen in queue
Export single call
Bulk export
Change retention

Inherits org retention rules

Admin

Scope · Org-wide

Listen in queue
Export single call
Bulk export
Change retention

Inherits org retention rules

Customer Stories

Compliance teams sleep at night, QA finally finds the call.

Real teams switched to TKOS Call Recording — and stopped losing the conversation that mattered inside a library of ten thousand audio files.

Pieter Botha

Head of Compliance

Stratus Digital

5.0

“Auto-redaction on credit-card numbers and ID numbers means our QA team can listen to anything without raising a security flag.”

Call Recording

Sarah Chen

QA Manager

Halo Cloud Services

5.0

“Keyword search across the transcript saved us a person a day. We literally retired the spreadsheet that used to log every call.”

Call Recording

Naledi Van Wyk

Operations Director

Kalahari Tech

4.9

“Per-queue retention windows let us keep regulated calls for seven years and clean ones for thirty days. That used to be a project.”

Call Recording

Marcus Thompson

Customer Care Lead

Acme Solutions

5.0

“The audit log of every playback and export is what got our compliance team to sign off in week one.”

Call Recording

FAQ

Call Recording questions.

Compliance, QA and IT leads ask the same things. Here are clean answers.

Retention is configurable. Most teams run a default window and extend it for regulated queues. Automatic deletion applies at the end of the retention period.

Get A Free Trial

Stop losing the call that actually mattered.

Run TKOS Call Recording on your real traffic for 14 days. Search the library, set retention, see the audit log.

Get A Free Trial See Pricing

Full-fidelity audioAI transcript includedAudit log on day one14-day trial

Every call captured. Every word searchable.

Storing recordings is cheap. Finding the one that matters isn't.

Inbound + outbound capture

AI transcript on every call

Full-library keyword search

Automatic redaction

Configurable retention

Secure export

Compliance without the spreadsheet.

Access you can trust.

Team lead

QA auditor

Admin

Compliance teams sleep at night, QA finally finds the call.✦

Call Recording questions.

Q1.How long are recordings kept?

Q2.Is redaction automatic?

Q3.Does this work with existing phones?

Q4.Where is the audio stored?

Q5.Can we run consent prompts only on certain queues?

Stop losing the call that actually mattered.

Every call captured. Every word searchable.

Storing recordings is cheap. Finding the one that matters isn't.

Inbound + outbound capture

AI transcript on every call

Full-library keyword search

Automatic redaction

Configurable retention

Secure export

Compliance without the spreadsheet.

Access you can trust.

Team lead

QA auditor

Admin

Compliance teams sleep at night, QA finally finds the call.✦

Call Recording questions.

Q1.How long are recordings kept?

Q2.Is redaction automatic?

Q3.Does this work with existing phones?

Q4.Where is the audio stored?

Q5.Can we run consent prompts only on certain queues?

Stop losing the call that actually mattered.

Compliance teams sleep at night, QA finally finds the call.

Compliance teams sleep at night, QA finally finds the call.