TKOS — Tech Knowledge Open Systems
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Unified UCaaS · One Platform · One Login

Africa's #1 Dynamic & Reliable Telecom Leader

Manage everything from one platform calls and contact center.

TKOS brings cloud calling, contact center, messaging, and wholesale voice on one login. Built for growing African operators and the MSPs serving them.

Get A Free TrialSee Pricing
CALL CONNECTED

00:42

Picked up in 0.3s

PORT-IN

Number Ported

+234 1 808 · Zero fees

  • Call connected

    Lagos · 0.31s

  • Warm transfer

    Ava → Sales · 0.2s

  • Ava booked meeting

    Nairobi · Thu 2 PM

  • Voicemail transcribed

    Accra · summary sent

  • SIP trunk up

    Cape Town POP

  • Number ported

    Kampala · 0 fees

  • Agent joined queue

    Abuja · +14 online

  • Call connected

    Lagos · 0.31s

  • Warm transfer

    Ava → Sales · 0.2s

  • Ava booked meeting

    Nairobi · Thu 2 PM

  • Voicemail transcribed

    Accra · summary sent

  • SIP trunk up

    Cape Town POP

  • Number ported

    Kampala · 0 fees

  • Agent joined queue

    Abuja · +14 online

UPTIME SLA

99.9%

90 days · 7 regions

AVA

Transferred with full context

Sales queue · 0.2s handoff

Ava · AI Receptionist
AK

Amara Kone

Inbound · +234 · Lagos

Hi — can someone walk me through TKOS this week?

10:24

Booked you with Sade for Thu 2:00 PM WAT. Invite sent.

10:24· Ava

Meeting booked · 0.4s
Type a message…
The Platform

One platform. Every way your customers reach you.

Voice, messaging, video, contact center, and wholesale — one admin panel, one invoice, one support desk. The same backbone powers our cloud business phone deployments end to end.

0103
/ 01

Cloud Phone System

A business PBX in the cloud for distributed teams. Zero hardware. Zero on-prem maintenance.

  • 4-digit internal extensions with intercom and paging
  • Drag-and-drop IVR with business-hours and holiday routing
  • Call queues, hunt groups, and ring groups
  • Native apps for iOS, Android, Mac, Windows, and browser
See Cloud Phone features

Average port time

7 days

  • 014-digit internal extensions with intercom and paging
  • 02Drag-and-drop IVR with business-hours and holiday routing
  • 03Call queues, hunt groups, and ring groups
Capability Library

All the right features. Turn on what you need, when you need it.

Start with the basics. Layer on AI, messaging, or contact center when the workload demands it — same login, same SLA.

TKOS / CONSOLE
7/ 10 active
All Capabilities · 10 shown7/10 ON
01

Voicemail-to-Email + Transcription

Every voicemail lands in the inbox as searchable text within seconds.

02

Full Call Recording

Recordings indexed by keyword with retention windows you control.

03

HD Video Meetings

Up to 200 participants with screen share, recording, and breakout rooms.

04

Local Presence Dialing

Outbound calls pick a matching local caller ID to lift answer rates.

05

Number Porting

Port in numbers in 5–10 business days. Port out free.

06

Webhooks & Developer API

REST + WebSocket endpoints for call control and CDR export.

07

Real-time Sentiment Scoring

AI flags tone, talk ratio, and keywords during the call.

08

CNAM & Caller ID Display

Branded outbound caller name on supported destinations.

09

Smart Call Routing

Skill-based, geo-based, and time-of-day rules. No dev.

10

Agent Scripts & Whisper Prompts

Dynamic scripts that change based on call type or CRM data.

Your stack7 of 10+
See Pricing
Meet AI Receptionist

Meet AI Receptionist—who never puts a caller on hold.

AI Receptionist answers the same second the call lands — qualifies the lead, books the meeting, writes the CRM note, and warm-transfers when a human is needed.

  • 0.4sAvg pickup
  • 24/7Always awake
  • 27Languages
Hear AI Receptionist handle a real call
Live triage · PoP JHB-01hold 00:00
01·Incoming
Sarah K.JHBEN
Ringing · intent: Book demo
02·AI Brain
Detected intent
Book demoSupportQuote req.RescheduleBilling
Confidence
92%
SentimentPositive· EN detected
03·Outcome
Demo bookedInvite sentHubSpot synced
Calls answered today12,481avg pickup · 0.0s
S

Sarah K.

EN

JHB · Book demo

On call00:42
Demo bookedInvite sentHubSpot syncedConfidence 98%
How AI Receptionist Works

Four moves, every call, without a missed beat.

  1. 01

    Answers every call instantly

    Trains on your intake script, business hours, and escalation rules — uploaded once, refined as you listen back.

  2. 02

    Speaks in your approved persona

    Professional, warm, clinical, legal — your call. Persona is reviewed and approved before launch.

  3. 03

    Writes CRM notes in real time

    Transcript, 3-line summary, and CRM activity log are written while the call is still in progress.

  4. 04

    Warm-transfers with full context

    Escalates to a human the moment the caller asks, with full context attached — no “let me repeat that”.

  1. 01
  2. 02
  3. 03
  4. 04

  1. Answers every call instantly

    Trains on your intake script, business hours, and escalation rules — uploaded once, refined as you listen back.

  2. Speaks in your approved persona

    Professional, warm, clinical, legal — your call. Persona is reviewed and approved before launch.

  3. Writes CRM notes in real time

    Transcript, 3-line summary, and CRM activity log are written while the call is still in progress.

  4. Warm-transfers with full context

    Escalates to a human the moment the caller asks, with full context attached — no “let me repeat that”.

Trust

Carrier outside. Compliance handled inside.

Attestation, registration, and location data handled at the carrier — so your operations team never files another form. Healthcare teams can layer HIPAA-ready voice workflows on top, with encrypted call recording aligned to HHS HIPAA guidance.

AAATrust

Compliance Score

5 / 5 controls active

Last reviewed · Q1 2026

Live · All systems operational

24/7 Operations

Sub-15-minute response on severity-1 tickets, every day of the year.

< 15 min
Sev-1 response
365
Days per year
99.9%
SLA backed
#ControlCoverageStatusOpen
  • 01

    STIR/SHAKEN

    Every outbound call signed at the carrier. Full A-level attestation on major destinations means fewer 'Scam Likely' labels and a measurable lift in connect rate.

    A-level attestationActive
    A-level attestation
    Active
  • 02

    10DLC Brand & Campaign Vetting

    Brand registration, campaign approvals, and TCR vetting handled by our deliverability desk. No carrier throttling surprises mid-month.

    TCR vettedActive
    TCR vetted
    Active
  • 03

    E911 Dynamic Location

    Live location tagged on every extension — desk, mobile, or home office. Emergency dispatch gets the correct address on the first ring.

    Live locationActive
    Live location
    Active
  • 04

    HIPAA-Ready with 24/7/365 NOC

    Business Associate Agreements for healthcare, legal, and financial teams. Tier-3 Network Operations Center staffed around the clock by named engineers.

    BAA + Tier-3 NOCActive
    BAA + Tier-3 NOC
    Active
  • 05

    Robocall Mitigation

    ICASA-licensed in South Africa with STIR/SHAKEN attestation. Real-time carrier-level scoring blocks known spam before it leaves the trunk.

    ICASA · STIR/SHAKENActive
    ICASA · STIR/SHAKEN
    Active
Ledger ID · TKOS-SEC-0426
Last audit · Feb 14, 2026Next review · Aug 14, 2026
Global Backbone· live trace
AS64501 healthy
IADAshburnLHRLondonFRAFrankfurtSGPSingaporeJNBJohannesburg
Active route
IAD → JNB
188 msMOS 4.4
Tier-1
VLTB
14
PoPs
99
Carriers
14
Latency
< 80ms
SLA
99.9%
Network

A backbone built for the calls that matter.

The same routes carry the single-seat hosted phone system and the wholesale buyer running millions of minutes — from Lagos to London.

Signaling stays on SIP (RFC 3261) with media tuned for low post-dial delay across continents.

  • Points of Presence

    01

    North America, Europe, and Asia hubs route traffic to the nearest PoP. Every route has a pre-negotiated backup on an independent underlay.

  • Automatic Failover

    02

    Routes re-converge in under four seconds on peering loss. The customer-facing minute keeps streaming; the NOC handles the repair in the background.

  • Low-Latency Links

    03

    Dedicated private transit between hubs avoids the public internet for signaling. Post-dial delay stays measured in hundreds of milliseconds, not seconds.

Integrations

Connect with the tools your team already uses every morning.

Native CRM plugins. Native channel connectors. Zero middleware fees. Calls, messages, and recordings write back in real time without a Zapier tax. Pair them with our Zoho CRM connector for instant screen-pop and activity logging.

CRM & Helpdesk

Two-way sync with click-to-call, screen-pop, auto-logged activity, and recording links written back to the record.

5connectors in this group
  • S

    Salesforce

    Leads, Contacts, Opportunities, Activity Timeline

  • H

    HubSpot

    Contacts, Deals, Tickets, Marketing Hub sync

  • Z

    Zoho

    Leads, Contacts, Tasks, and Custom Modules

  • P

    Pipedrive

    Deals, Activity, Insights

  • Z

    Zendesk, Freshdesk, Microsoft Dynamics, Monday

    on request

Don't see your tool? Webhooks + our developer API make custom connectors a weekend's work.

Full integration library
Why Consolidate

Every vendor you add is another seam that breaks at 2 a.m.

Most phone stacks get inherited, not built. Each seam between vendors is a place where customer context dies, renewals pile up, and outages go finger-pointed. Here's the fractured stack most teams still run — and the one that replaces it.

Today · Fractured stack5 vendors
  • 1

    Cloud PBX

    Vendor A

    SEAM 1
  • 2

    AI Attendant Add-On

    Vendor B

    SEAM 2
  • 3

    SMS / 10DLC

    Vendor C

    SEAM 3
  • 4

    Video Meetings

    Vendor D

    SEAM 4
  • 5

    CRM Middleware

    Vendor E

    SEAM 5
Result:5 logins·5 invoices·5 renewals
Consolidate
Into one stack
With TKOS · One stack1 vendor

  • Voice

    Trunks + routing

  • AI Receptionist

    Ava, native

  • Messaging

    SMS, MMS, 10DLC

  • Video

    Rooms + recording

  • 1 Vendor
  • 1 Login
  • 1 Invoice
  • 1 Renewal

One stack. One throat to choke. One invoice on the 1st.

Compare plans
Customer Stories

Built for every desk in a growing operation.✦

Every quote reflects a verified customer outcome, logged through the account review process — covering voice, messaging, and the AI layer stitched between them.

DW

David Whitfield

Director of Revenue Ops

Southline Medical

5.0

“Trained the voice bot on our intake scripts and after-hours rules. Leads stopped going to voicemail — we booked twelve percent more consults on the same ad spend.”

AI Voice Bot
CM

Carla Mendez

Head of Operations

Prime Roofing

4.9

“Four locations ran on four legacy PBXs. The migration took a weekend. We kept every number and cut our phone bill by thirty-one percent.”

Cloud Phone
JB

Jordan Bell

Managing Partner

Bell & Cross Legal

5.0

“The chatbot qualifies cases overnight and drops them into our CRM by morning. Our intake team starts the day with a queue instead of an empty inbox.”

AI Chatbot
PS

Priya Shah

Director of CX

Harborlight Swim

4.8

“Web chat, Instagram DMs, and the main line land in one agent thread. CSAT moved from 4.1 to 4.7 in a single quarter.”

Omnichannel
FAQ

Questions operations leaders ask before they switch.

Everything a revenue-ops, support, or IT lead needs to scope a switch to TKOS. Can't find an answer? Our team is one click away.

Tech Knowledge Open Systems (TKOS) is a cloud communications platform. One login covers business phone, AI contact center, SMS, video, and wholesale voice routing for operators and global teams.

Get A Free Trial

Start free. Scale on the same network.

The platform you pilot today is the platform that carries your millionth minute. No migration. No replatforming. No renegotiation.

Get A Free TrialSee Pricing
Free trialNo card requiredPort numbers freeMonth-to-month billing
TKOS — Tech Knowledge Open Systems

Africa's #1 Dynamic & Reliable Telecom Leader

Cloud phone, AI contact center and unified communications on one tier-1 SA telecom network.

Platform

  • UCaaS Platform
  • Hosted Phone System
  • AI Contact Center
  • TKOS AI Suite
  • Business SMS & MMS
  • Online Fax
  • HD Video Meetings

Solutions

  • Sales Teams
  • Support Teams
  • Remote Teams
  • Healthcare
  • Retail
  • Financial Services
  • Logistics

Features

  • Auto-Attendant & IVR
  • Call Recording
  • Conversation Intelligence
  • AI Sentiment Analysis
  • AI Virtual Assistant
  • Sales Call Intelligence

Company

  • About
  • Contact
  • Pricing
  • Compare

Resources

  • Blog
  • Documentation
  • API Reference
  • System Status
  • Security
  • Sitemap
Spaces Broadacres Willow Wood, 220 3rd Avenue, Fourways, Gauteng 2191+27 10 070 6007www.tkos.co.za

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