Multi-level menus
Conditional branches, sub-menus and re-prompts — without a script.
Multi-level IVR menus with working-hours routing, holiday rules and AI self-service — all drawn in a drag-and-drop editor.
Welcome
ext · 100
In flow
12 · queued 3
First-call resolution
+42%↑ vs press-1 menu
The editor is a single canvas. Every node is configurable inline, every change is versioned, and every flow is auditable from the same admin console you already use across the UCaaS platform for users and queues.
Conditional branches, sub-menus and re-prompts — without a script.
Different paths for in-hours, out-of-hours and lunch — per queue.
Public holidays and custom company closures with their own prompts.
Route by intent, language or region to the agent who can resolve it.
Named-extension shortcuts for callers who already know who they need.
Position-in-line announcements with the option to keep their place.
Pair the auto-attendant with the TKOS AI receptionist and the caller can describe the reason for the call in natural language. The AI books the meeting, routes the complaint or escalates to the right team — no menu tree required.
Classic menu
Press 1, press 2, press 9 to repeat…
Avg. resolution depth: 3.4 levels
AI handoff
Live“Tell me what you need.”
I need to reschedule my installation for next Thursday.
Booked Thursday 14:00 with the field team. SMS confirmation sent.
Avg. resolution depth: 0 levels
Admins change flows in the same admin console they use for users, queues and the contact center. The editor shows the flow as a visual map, so non-technical managers can add a holiday closure on Friday afternoon without waiting for a support technician — for grounding, consult this IVR overview.
Flow editor · After-hours v3
tkos · admin / flows / after-hours
Diff · 3 changes pending
Audit-loggedWorking-hours rule
Holiday rule
Out-of-hours route
Default language
A/B test split
One admin console
Same place you manage users and queues — no second tool.
Visual map of every flow
See how a caller travels from greeting to agent at a glance.
A/B test two flows
Split traffic, compare outcomes, promote the winner.
Audit log on every change
Who changed what, and when. Compliance-friendly out of the box.
Real teams replaced rigid IVR trees with TKOS Auto-Attendant — and watched first-call resolution go up because callers actually got to the right person.
Naledi Van Wyk
Head of Customer Operations
Halo Cloud Services
“We rebuilt the after-hours flow on a Friday afternoon, no developer ticket. Monday morning, missed-call complaints stopped.”
Ricardo Pereira
Director of Support
Stratus Digital
“The visual map made the IVR auditable for the first time. Our compliance team approved a flow change in under an hour.”
Marcus Thompson
VP Customer Experience
Kalahari Tech Group
“AI handoff means the menu is opt-in. Most callers describe what they need and bypass the tree entirely.”
James Muller
Operations Lead
Acme Solutions
“We A/B tested two flows for two weeks. The data picked the winner — not a meeting.”
Everything ops, support and compliance leads want to know before rolling out a new IVR — answered.
Spin up Auto-Attendant on a 14-day trial. Drag, drop, publish — and route callers to the right person on the first try.