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Messaging · Online Fax · Add-on

Fax without the machine in the closet.

Send and receive secure fax from email, web or mobile — with the audit trail your compliance officer actually wants.

Get A Free TrialSee Pricing
  • HIPAA-ready
  • Audit trails
  • E-sign friendly
  • Batch send
  • Add-on

Routing

+27 11 555 0142 → +27 21 880 4400

Delivered today

2,418pages

Cover sheetFX-2026-04-29 · 14p

Patient referral · pt #44829

Umhlanga Medical → Inkosi Cardiology

e-signed · Dr. Sesay
HIPAA · BAA

Delivery ledger

Live · audit trail

  1. Drafted

    Cover · 14 pages

    OK
  2. E-signed

    DocuSign · Dr. Sesay

    OK
  3. Encrypted

    AES-256 · TLS 1.3

    OK
  4. Audit logged

    HIPAA · BAA on file

    OK
  5. Delivered

    Recipient · 14:02:18

14p · 2.4 MBLive

Retention policy

7 yrs contracts · 30 days one-off

What it covers

Six capabilities, zero hardware.

Everything the regulators expect a fax channel to do — without the jamming paper tray. Built for our healthcare solution and other compliance-heavy industries.

Multi-channel send

Send from email, web or mobile

Compose like an email and route to a fax number. The recipient gets the document, you get a confirmation.

FX-001Included on add-on
Unified inbox

Receive into the shared inbox

Inbound fax lands next to your calls, voicemail and SMS — searchable, tagged and assignable.

FX-002Included on add-on
Compliance

HIPAA-compliant delivery

Per-send audit logs with policy enforcement. BAA signed on healthcare configurations.

FX-003Included on add-on
Bulk send

Batch send to many recipients

One template, hundreds of contacts. Mail-merge style — without the mail-merge spreadsheet.

FX-004Included on add-on
Signature

E-sign before you fax

Native plugs into DocuSign, Adobe Sign and SignNow — fax the signed PDF in one motion.

FX-005Included on add-on
Number port

Port your existing number

Keep the fax number on your letterhead. Standard port window 10–14 business days.

FX-006Included on add-on
Why this is a paid add-on

Most TKOS customers never touch fax.

Fax stays an add-on so base plans stay lean — heavy senders pay only for the capacity they use, like our finance solution workloads.

Pages / mo / seat

1,200+

regulated firms

Pages / mo / seat

< 12

other tenants

Tenants using fax in any given month

Last 12 months
  • Healthcare practices

    92%
  • Law firms

    78%
  • Wealth & finance

    64%
  • All other TKOS tenants

    6%

TKOS internal usage data, anonymized across active tenants.

Compliance without the binder

Every send and receive, signed and logged.

HIPAA controls ship on healthcare configurations with a BAA available. Retention rules are set per folder — contracts keep for seven years and one-off faxes clear out in thirty days. Pair with SMS messaging on the same number.

For the underlying rule, read the HHS HIPAA guidance directly.

  • Per-folder retention

    Contracts keep for 7 years. One-off faxes clear after 30 days.

  • Encrypted storage

    AES-256 at rest, TLS 1.3 in transit. Tenant-keyed encryption.

  • BAA on request

    Healthcare configurations ship with a Business Associate Agreement.

  • Per-send audit log

    Sender, receiver, page count, timestamp — every event signed.

Audit ledger · Read-only

Umhlanga Medical · /reception/fax/

Today
TimeEventTypePages
  • 08:14:02

    Referral · pt #44829

    reception@umhlanga

    Sent3p
  • 09:02:41

    Lab results · LR-9821

    BAA-Cardio-Dr-N

    Received14p
  • 09:18:55

    Insurance auth · IA-7711

    billing@umhlanga

    Sent2p
  • 10:32:08

    Referral pack archived · 7y hold

    system

    Retention—
  • 11:01:14

    Patient consent · PC-3308

    reception@umhlanga

    Sent1p
Signed by tkos-audit-svc · hash chain verified
Customer Stories

The fax machine is unplugged.

AS

Dr. Amina Sesay

Practice Administrator

Umhlanga Medical Group

5.0

“Our medical reception doesn't touch a fax machine anymore. Referrals drop straight into the patient record, time-stamped and signed.”

SJ

Sarah Jenkins

Chief Risk Officer

Bridgeport Financial Group

5.0

“Moving our loan disclosures to TKOS wasn't just about convenience—it was about the audit trail. We have one document that leaves this office.”

KM

Karabo Mthembu

Managing Partner

Mthembu &amp; Associates

5.0

“We pay for fax on twelve seats — paralegals and partners — instead of every license. The economics finally make sense.”

LD

Lerato Daniels

Compliance Officer

Nedford Trust

5.0

“The audit log alone replaced a binder our compliance team kept for years. Every send is traceable in two clicks.”

FAQ

Before the BAA gets countersigned.

The questions IT, legal and reception always ask before fax goes live — answered up front.

Yes on healthcare configurations. The BAA is signed on request during onboarding.

Activate Fax

Activate fax on the seats that need it.

Keep the rest of your tenant fax-free. The teams that need fax pay only for the capacity they actually use.

Get A Free TrialSee Pricing
HIPAA-readyAdd-on per seatAudit logsE-sign friendly
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