Sipho Nkosi
Retention Lead
Indigo Capital
5.0
“We shifted our retention team to SMS nudges. Reply rate tripled in the first fortnight without adding a single seat.”
Two-way SMS, MMS, templates and keyword automation — from the same number they already recognize. TKOS keeps the compliance side quiet so your team only touches the message.
Delivery
99.2%
Read rate
94%
Harborlight Swim
+27 82 555 0148
Hi Priya — your order #48241 is out for delivery today, 2–4 PM window.
Please update the address to 43 Seapoint Ave.
Updated. Signed confirmation attached.
Reply PAY to settle the balance now.
Each capability below ships on every seat — no premium tier, no per-feature gating. Pair with our website chatbot so the same thread carries from chat into SMS.
Attach pictures, short video clips and PDFs directly into the thread.
Name, account number and invoice link fill themselves — per contact, per send.
Onboarding welcomes, renewal nudges and win-backs that go out on time zones, not guesses.
STOP, HELP, BOOK and PAY handled automatically — opt-outs honored, bookings confirmed.
Inbound SMS lands in the same desktop as voice, chat, email and WhatsApp.
TKOS handles KYC, TCR registration and carrier-level vetting — so your messages don't sit in a filtered folder. Deliverability you can rely on, even on a Friday afternoon. See toll-free numbers for high-volume outreach.
Every campaign vets against the FCC call authentication framework to keep traffic in the legitimate lane.
Audit Trail · Workspace · Harborlight Retail
Compliance Pack #TKOS-2024-08742
Business registration, beneficial-owner ID and address checked end-to-end.
Submitted by TKOS · 2 biz days
Campaign registry filing, use-case classification and sample content.
10DLC brand score · vetted
Sender reputation, content filtering and throughput bucket assigned.
Tier-1 carriers · TPS 60
STOP / UNSUBSCRIBE / HELP handled automatically across every campaign.
Zero-touch for agents
Government & carrier fees passed through at cost.
Registry fees are set by the carrier. TKOS doesn't mark them up — they are line-itemed on every invoice.
Agents see what was texted, when, and by whom — even if the last rep left six months ago. The thread threads itself into your existing CRM, perfect for our retail solution floors.
Priya Shah
Harborlight Swim · Account #HS-48241
Hi Priya — your order is on the way today, 2–4 PM.
TKOS · Sales
Please update the address to 43 Seapoint Ave.
Priya S.
Contact address updated on record.
System
Updated. Signed confirmation attached (PDF).
TKOS · Sales
Writes to the CRM you already use
One thread, six destinations. Pick the CRM your team already logs into — TKOS keeps the contact record in sync after every message.
Sipho Nkosi
Retention Lead
Indigo Capital
“We shifted our retention team to SMS nudges. Reply rate tripled in the first fortnight without adding a single seat.”
Ayo Mensah
Operations Manager
Bluecrest Finance
“We replaced email reminders with SMS campaigns through TKOS. Response times dropped from hours to minutes, and our collections team finally has real visibility on every conversation.”
Dineo Mahlangu
Customer Ops
Ubuntu Foods
“Merge fields mean the template feels personal. Customers reply like we texted them individually — because, as far as they can tell, we did.”
Thandiwe Mbeki
Growth Manager
Harborlight Retail
“KYC and TCR used to take weeks with the old provider. TKOS handled the paperwork and we were sending compliant campaigns inside a week.”
The compliance, automation and deliverability questions that come up on every SMS pilot — answered up front.
No per-message markups, no TCR middleman, no carrier-queue mystery. Two-way SMS and MMS from your number, with KYC and templates handled.