Live
99.97%
Uptime (90d)
Real-time visibility into every service we operate, backed by a contractual 99.9% uptime SLA, three-region active-active failover between Johannesburg, Europe, and Asia, and a 24/7/365 NOC staffed by tier-3 engineers. This is the same dashboard our on-call team watches.
Each row below maps to an independently monitored service plane. Health probes run from all three regions and the result rolls up into the indicator you see here — the same one driving our healthcare on-call escalations and tier-3 paging rules.
Numbers below stream from the same Prometheus stack the NOC uses on the wall display. As an ICASA-licensed South African carrier, we publish them in full instead of filtering down to a single uptime percentage.
Every incident here was caught by the NOC before a customer opened a ticket. Post-mortems are published per event — the same ones our contact-center partners receive on their MSA addendum each quarter.
Secondary peer at the London POP advertised a stale route for 4 minutes. Traffic re-converged via the primary path; no calls dropped on the failover.
Upstream registry returned 502s on a small batch of US toll-free orders. We queued, retried, and cleared the backlog without losing any submissions.
A campaign burst from a single partner exceeded the per-tenant rate limit. We expanded the queue, throttled the tenant, and drained the backlog at full throughput.
Reliability is built on plumbing, not promises. Here is the architecture that keeps the dots green for our hosted phone system customers even when an upstream peer, a regional fibre cut, or a noisy bulk-SMS partner tries to ruin everyone's afternoon.
500+ direct interconnects plus tier-1 wholesale peers. Every outbound route has two warm alternates with sub-second BGP convergence — no route, no problem.
Johannesburg primary, EU mirror, Asia-Pacific edge. Stateless media handoff means an entire region can drop and active calls keep talking without re-INVITE.
Senior engineers on rotation in Johannesburg — not a first-tier ticket queue. The same people who built the routing logic are the ones paged when it misbehaves.
The honest answers about what 99.9% means, how we communicate incidents, and what to wire into your own ops dashboards.
Migrate to the same platform our NOC watches in real time — three-region failover, public status page, contractually backed 99.9% SLA.