Does it support international calls?

Yes. Transcription and summaries work across the languages TKOS supports, including the ones you rely on for customer conversations outside English.

Can we disable it for specific teams?

Yes. Policy can be set per team, per queue and per user. Some teams use it everywhere, others limit it to customer-facing roles.

Where do the notes and transcripts live?

Inside the contact record on the same TKOS workspace your reps already use, with an automatic push to Salesforce, HubSpot, Zoho or Pipedrive.

What happens to a sensitive call?

Per-call and per-user toggles let you exclude finance, HR or regulated conversations from capture. Redaction rules apply automatically when you keep it on.

AI Virtual Assistant · Feature

A teammate who never forgets a detail.

A per-seat AI that drafts notes, writes summaries and pushes the outcome into the CRM while the agent is already on the next call.

Get a Free Trial See Pricing

Per-seat·AI
Auto·Notes
CRM·Write-back
No·Meeting Bot

Auto Notes

AI Summary

CRM Sync

Live Call · 04:18Recording

Kara Williams · Acme Corp

Pricing follow-up · Round 2

Live Notes · Auto-Draftingv2 · synced

Kara confirmed budget approved through Q3.
Wants pricing on the 50-seat tier with sandbox env.
Objection: legal review for security docs still pending.
Action: send revised quote + security docs by Thursday.
Summary drafted

NotesSummaryAction items

Salesforce · Acme Corp

StageNegotiation
Next stepSend revised quote
Forecast$48,000 · 70%

Updated by TKOS Assistant · just now

What Runs On Every Seat

Memory off the human. Onto the platform.

Ask any sales rep about call number four of the day — the details go fuzzy. Ask about call one and they're gone. Every seat gets a personal assistant that takes memory off the agent so the conversation gets the full attention.

Automatic notes

Captured during voice and video calls — no Start/Stop button.

Searchable transcripts

Full transcript saved to the contact record on every call.

AI summary + action items

Recap with owners and due dates — written before you stand up.

CRM write-back

Push to Salesforce, HubSpot, Zoho or Pipedrive automatically.

Caller history

Past notes and outcomes surface before the next call connects.

Draft replies

SMS and chat follow-ups suggested in the rep's own voice.

No Meeting Bot

No bot, no awkward explanation.

Lives inside the TKOS call itself alongside call recording — no third-party virtual assistant bot dialing in.

Runs natively on every TKOS voice, video and chat session
Customers see only your reps — never a third-party bot
Captures the whole call, not just the part the bot was invited to

Other tools · Bot

Otter Notetaker has joined…

Unknown participant

Sorry — what is “Otter Notetaker”? Is that a person on your team?

Calls captured: only where invited

TKOS · Native

In-platform

No third party. Just the rep.

Hi, this is Sam from TKOS — thanks for the time today.

Great. Let's get into the proposal.

Calls captured: every TKOS conversation

Assistant policy · Per team

Saved

TeamCaptureRedactRetention

Sales · Outbound365 days
Customer Support180 days
Finance · AR30 days
People & HROff

Per-call override: Pause Assistant available on every call card.

Controls

Controls the admin actually keeps.

Per-user and per-call toggles, retention, masking and export — set from one admin console alongside the Zoho integration.

Per-team policy— Capture, redaction and retention configured separately for sales, support, finance and HR.
Per-call override— Agents can pause capture on a single call without leaving the dialer.
Auto-redaction— Card numbers, IDs and custom patterns masked in audio and transcript.

Customer Stories

Reps stop typing notes — and start having better calls.

Sales, support and ops leads turned on the AI Virtual Assistant on every seat — and watched recap meetings get shorter, CRM hygiene improve, and onboarding ramps shrink.

Lerato Mokoena

Head of Sales Ops

Halo Cloud Services

5.0

“Our reps used to spend the last fifteen minutes of every hour writing notes. Now those minutes go into the next call. Pipeline coverage went up nineteen percent in a quarter.”

AI Virtual Assistant

Daniel Ferreira

VP Customer Success

Stratus Digital

5.0

“Action items land in HubSpot before the call ends. Our forecast meetings stopped relying on memory and started running on what was actually said.”

AI Virtual Assistant

Sarah Chen

Director of Support

Kalahari Tech

4.9

“No bot in the meeting means no awkward explanation to the customer. The assistant just runs in the background — exactly how it should.”

AI Virtual Assistant

James Muller

Onboarding Lead

Acme Solutions

5.0

“New hire ramp went from sixty days to thirty-eight. They learn by reading summaries of the best reps' calls instead of shadowing for weeks.”

AI Virtual Assistant

FAQ

Virtual Assistant questions.

What sales ops, support and IT leads check before rolling out a per-seat AI on every call.

Those tools join your meeting as a bot and only work where they are invited. The Virtual Assistant runs natively on every TKOS call, chat and video session — no bot, no invite.

Get A Free Trial

Give every seat the teammate who never forgets.

Spin up the AI Virtual Assistant on a 14-day trial. Notes, summaries and CRM write-back on every call — no meeting bot, no second login.

Get A Free Trial See Pricing

Per-seat AICRM write-backNo meeting bot14-day trial

AI Virtual Assistant · Feature

A teammate who never forgets a detail.

A per-seat AI that drafts notes, writes summaries and pushes the outcome into the CRM while the agent is already on the next call.

Get a Free Trial See Pricing

Per-seat·AI
Auto·Notes
CRM·Write-back
No·Meeting Bot

Auto Notes

AI Summary

CRM Sync

Live Call · 04:18Recording

Kara Williams · Acme Corp

Pricing follow-up · Round 2

Live Notes · Auto-Draftingv2 · synced

Kara confirmed budget approved through Q3.
Wants pricing on the 50-seat tier with sandbox env.
Objection: legal review for security docs still pending.
Action: send revised quote + security docs by Thursday.
Summary drafted

NotesSummaryAction items

Salesforce · Acme Corp

StageNegotiation
Next stepSend revised quote
Forecast$48,000 · 70%

Updated by TKOS Assistant · just now

What Runs On Every Seat

Memory off the human. Onto the platform.

Automatic notes

Captured during voice and video calls — no Start/Stop button.

Searchable transcripts

Full transcript saved to the contact record on every call.

AI summary + action items

Recap with owners and due dates — written before you stand up.

CRM write-back

Push to Salesforce, HubSpot, Zoho or Pipedrive automatically.

Caller history

Past notes and outcomes surface before the next call connects.

Draft replies

SMS and chat follow-ups suggested in the rep's own voice.

No Meeting Bot

No bot, no awkward explanation.

Lives inside the TKOS call itself alongside call recording — no third-party virtual assistant bot dialing in.

Runs natively on every TKOS voice, video and chat session
Customers see only your reps — never a third-party bot
Captures the whole call, not just the part the bot was invited to

Other tools · Bot

Otter Notetaker has joined…

Unknown participant

Sorry — what is “Otter Notetaker”? Is that a person on your team?

Calls captured: only where invited

TKOS · Native

In-platform

No third party. Just the rep.

Hi, this is Sam from TKOS — thanks for the time today.

Great. Let's get into the proposal.

Calls captured: every TKOS conversation

Assistant policy · Per team

Saved

TeamCaptureRedactRetention

Sales · Outbound365 days
Customer Support180 days
Finance · AR30 days
People & HROff

Per-call override: Pause Assistant available on every call card.

Controls

Controls the admin actually keeps.

Per-user and per-call toggles, retention, masking and export — set from one admin console alongside the Zoho integration.

Per-team policy— Capture, redaction and retention configured separately for sales, support, finance and HR.
Per-call override— Agents can pause capture on a single call without leaving the dialer.
Auto-redaction— Card numbers, IDs and custom patterns masked in audio and transcript.

Customer Stories

Reps stop typing notes — and start having better calls.

Sales, support and ops leads turned on the AI Virtual Assistant on every seat — and watched recap meetings get shorter, CRM hygiene improve, and onboarding ramps shrink.

Lerato Mokoena

Head of Sales Ops

Halo Cloud Services

5.0

“Our reps used to spend the last fifteen minutes of every hour writing notes. Now those minutes go into the next call. Pipeline coverage went up nineteen percent in a quarter.”

AI Virtual Assistant

Daniel Ferreira

VP Customer Success

Stratus Digital

5.0

“Action items land in HubSpot before the call ends. Our forecast meetings stopped relying on memory and started running on what was actually said.”

AI Virtual Assistant

Sarah Chen

Director of Support

Kalahari Tech

4.9

“No bot in the meeting means no awkward explanation to the customer. The assistant just runs in the background — exactly how it should.”

AI Virtual Assistant

James Muller

Onboarding Lead

Acme Solutions

5.0

“New hire ramp went from sixty days to thirty-eight. They learn by reading summaries of the best reps' calls instead of shadowing for weeks.”

AI Virtual Assistant

FAQ

Virtual Assistant questions.

What sales ops, support and IT leads check before rolling out a per-seat AI on every call.

Those tools join your meeting as a bot and only work where they are invited. The Virtual Assistant runs natively on every TKOS call, chat and video session — no bot, no invite.

Get A Free Trial

Give every seat the teammate who never forgets.

Spin up the AI Virtual Assistant on a 14-day trial. Notes, summaries and CRM write-back on every call — no meeting bot, no second login.

Get A Free Trial See Pricing

Per-seat AICRM write-backNo meeting bot14-day trial

A teammate who never forgets a detail.

Memory off the human. Onto the platform.

Automatic notes

Searchable transcripts

AI summary + action items

CRM write-back

Caller history

Draft replies

No bot, no awkward explanation.

Controls the admin actually keeps.

Reps stop typing notes — and start having better calls.✦

Virtual Assistant questions.

Q1.How is this different from Otter or Fireflies?

Q2.Does it support international calls?

Q3.Can we disable it for specific teams?

Q4.Where do the notes and transcripts live?

Q5.What happens to a sensitive call?

Give every seat the teammate who never forgets.

A teammate who never forgets a detail.

Memory off the human. Onto the platform.

Automatic notes

Searchable transcripts

AI summary + action items

CRM write-back

Caller history

Draft replies

No bot, no awkward explanation.

Controls the admin actually keeps.

Reps stop typing notes — and start having better calls.✦

Virtual Assistant questions.

Q1.How is this different from Otter or Fireflies?

Q2.Does it support international calls?

Q3.Can we disable it for specific teams?

Q4.Where do the notes and transcripts live?

Q5.What happens to a sensitive call?

Give every seat the teammate who never forgets.

Reps stop typing notes — and start having better calls.

Reps stop typing notes — and start having better calls.