Devon Asquith
Head of Sales
Northshelf Capital
5.0
“We swapped manual dialing for predictive and our connect rate jumped from 8% to 27% in the first week. Same headcount, three times the conversations.”
Predictive, power, progressive and preview dialing — with tier-1 SA telecom AMD, live coaching and TCPA-safe pacing built in.
Answer rate
+27% local
Idle time
−62%
Active campaign
Q4 Renewal Outbound
Predictive
High-volume campaigns · answer-rate target 60%
Live attempts
13 dials · 8 connects
Answer rate
62%
on target8 lines/agent
Power Burst
Multi-line cadence · TCPA-safe · zero drops
Dial ratio
1:1
per agent
Compliance
0 dropped calls
412
Connects
3:21
AHT
0.9%
Drops
Switch modes per list, per shift or per rep. Pacing, AMD and compliance rules follow automatically — no replatforming, no new training cycle. Pair the dialer with our full contact center platform when the inbound queue runs alongside.
Preview
ratio · 1 : 1
Rep reviews the record, then clicks dial. Best for high-value B2B and complex follow-ups.
Progressive
ratio · 1 : 1
Auto-dials one record per agent the moment they're ready. No idle time, no surprises.
Power
ratio · Up to 4 : 1
Multi-line dialing per agent. Connect to whoever answers first, drop the rest.
Predictive
ratio · Adaptive
Statistical pacing across the floor with AMD. Highest throughput, audited abandon rates.
Our detector runs on the carrier audio in just over a second — recognising voicemails, IVRs and live humans before the connection ever reaches a rep's headset, backed by smart call intelligence on every connect.
1.2s
average detection time
<3%
false-abandon target
98.4%
live-human accuracy
auto
voicemail drop library
Live call · +1 (415) 555-2298
Campaign · Q3 Renewals · Predictive 4:1
1.2s
detection time
DNC scrubbing, time-zone aware quiet hours, abandon-rate ceilings and a consent audit trail — running on every dial, with no rep workflow to remember. FCC robocall and STIR/SHAKEN guidance sets the framework every TKOS dialer enforces by default.
DNC enforcement
Federal, state and internal lists checked on every dial — across every list and campaign.
Quiet-hours rules
Time-zone aware per record. Nothing dials before 8 a.m. or after 9 p.m. local — no exceptions.
Abandon-rate caps
Configurable abandon ceilings per campaign with automatic throttle if you trend over.
Consent log
Tamper-evident audit trail — when consent was captured, by whom, and for which use case.
Four steps. No replatforming. No professional services tab. Your team starts dialing the same shift, with native call recording on every line.
Step 1
Upload a list
CSV, CRM connector or live segment. Records are scrubbed against DNC at import.
Step 2
Choose a script
Talk-track templates with dynamic CRM merge fields and conditional branches.
Step 3
Set pacing & mode
Pick Preview, Progressive, Power or Predictive. Set abandon-rate target & quiet hours.
Step 4
Launch & coach live
Whisper, barge and monitor calls in real time. Disposition codes write back instantly.
Whisper, barge and monitor from any browser. AI summaries sync to your CRM the moment a call ends. Built for our finance solution and aligned with the FCC TCPA framework by default.
+312%
lift in connect-rate vs manual
-71%
voicemail-only minutes
5x
more conversations per shift
<3%
abandon-rate (TCPA-safe)
Whisper coaching
Coach a rep mid-call without the customer hearing.
Three-way barge
Drop into the call, take over or hand back without disconnecting.
AI call summary
Disposition, sentiment and next-step actions written back to CRM in seconds.
Pre-recorded VM drops
Personalised voicemail library — drop in one click, no second wait time.
Live floor · 28 reps · 4 campaigns
All compliantConnect-rate
27.3%
Abandon
1.4%
Avg handle
3:42
Devon Asquith
Head of Sales
Northshelf Capital
“We swapped manual dialing for predictive and our connect rate jumped from 8% to 27% in the first week. Same headcount, three times the conversations.”
Jasmine Okafor
VP of Inside Sales
Global Reach Logistics
“We grew our outbound team from 10 to 50 reps in three months. With TKOS, we just cloned our campaign settings. Same headcount, three times the conversations.”
Priya Khatri
Director of Telesales
Lender's Edge
“AMD finally works. We were burning 40% of our dial budget on voicemails. TKOS routes those out before the rep even knows.”
Charles Whitford
VP Compliance
Apex Collections
“Compliance was the blocker on our last platform. The DNC checks and consent log here passed our audit on the first review.”
See predictive pacing, AMD and live coaching in action — on a real campaign, with your data, in your environment.