Anneline du Toit
Chief Operating Officer
Vortex Mobility
5.0
“Three sites, one tenant, one bill. Our CFO got a single contract for a footprint that used to need four PO numbers and two carriers.”
Enterprise Contact Center
Multi-site deployments, custom user roles, governance controls and a dedicated account team. Built for contact centers that cannot afford a reset.
Tenant Console
TKOS-ENT-2026 · 3 sites
Governance gates
4 / 4 enforcedSSO / SAML
Okta
HIPAA-ready
Active
RBAC
12 roles
Audit log
Streaming
Live audit · last 5 minutes
Every enterprise build at TKOS rests on the same six pillars. What changes is how they're tuned for your sites, regulators and identity provider, with our omnichannel queue at the core.
Multi-site deployments
Per-site user pools, numbers and routing rules — one tenant.
Custom roles & permissions
Map agents, supervisors and admins to your org chart.
Department grouping
Routing and reporting cut by site, team, queue or campaign.
Business Analytics Pro
Custom dashboards, deep DID tracking and log exports.
Developer API access
Private pipelines, webhooks and rate-controlled tokens.
Telecom backbone
Owned voice infrastructure — not a reseller stack.
One tenant · One bill · One countersigned plan
2FA, STIR/SHAKEN, HIPAA, KYC and TCR — audit trails export to your SIEM. Pair with our regulated finance workspace for sector-specific controls.
Authentication aligns with the FCC STIR/SHAKEN framework.
Security console
tenant.tkos · Pathway Finance
Two-factor authentication
Enforced for all admin roles
STIR/SHAKEN attestation
Carrier-signed A-level on outbound calls
HIPAA alignment
BAA available for healthcare deployments
Role-based access control
SCIM provisioning into your IdP
Audit stream
→ Splunk · liveMigration plan · live
Pathway Finance · 543 seats
Cutover
14 · MAR · 22:00 SAST
Naledi Ngwenya · Account director
Named owner · 9 enterprise migrations · avg cutover 27 days
done
done
active
todo
Dedicated account manager, parallel migration, cutover on your date. Compare against the broader UCaaS platform if calling and chat sit alongside the contact center.
Enterprise support runs on a dedicated inbound line with priority SLAs. Tickets escalate on named engineers — the support stops being a shrug and starts being part of the product, with HIPAA-ready controls and STIR/SHAKEN attestation throughout.
First response
< 15 min
Priority inbound line
Named engineer
Always
No generic queue
Coverage
24 / 7 / 365
Follow-the-sun
Ticket · TKOS-44219 · Priority
Outbound campaign — TPS limit exceeded on Tier-1 carrier
Mathew Kotze · Senior Voice Engineer
Assigned · response in 4 minutes
Multi-site operators, regulated industries and white-label MSPs — the enterprise team has shipped every shape of contact center on TKOS.
Anneline du Toit
Chief Operating Officer
Vortex Mobility
“Three sites, one tenant, one bill. Our CFO got a single contract for a footprint that used to need four PO numbers and two carriers.”
Olu Adeyemi
Director of Telecom
Sentinel Insurance
“The migration plan was an actual document, not a slide. Cutover happened on the date we picked and not a single agent missed a shift.”
Gabriela Sanchez
Head of Information Security
Pathway Finance
“Our CISO signed off in two reviews — audit logs piped to Splunk and SSO inside the existing IdP. It just slotted in.”
Enterprise sizing, white-label and certifications — the questions buyers raise on the second call.
Multi-site, multi-brand, regulated industry — the enterprise team has built every shape of contact center on TKOS.