Real-time suggestions, sentiment cues and post-call summaries across voice, chat and social — whispered to the agent, never heard by the caller.
Ramp time
−38%
Auto summary
Ready · 0.4 s
Agent workspace
Naledi K. · Inbound
Transcript
AI Assist
“Offer the 3-day credit. She's a 4-yr customer.”
Outage resolved 14:30. Northern suburbs affected.
3:21
AHT
4.8
CSAT
94%
Resolved
New agents spend months learning the same objections, the same scripts and the same reasons callers sound upset. Agent Assist collapses that ramp into a live whisper they can act on, backed by deeper conversation intelligence.
Pulled from your knowledge base the moment the question lands.
Free port-in is included on every plan, even the trial.
Drafted on chat before the customer finishes typing.
Visible the moment tone shifts — agent slows down or escalates.
Frustrated → calmer over 40s.
Pulled from your top reps — not generic call-centre patter.
"I hear you on price — let me show you what the loyalty plan saves you over a year."
— Top closer · 38 wins/mo
Caught before a risky phrase lands — not after it’s sent.
Re-read consent disclosure before quoting any of the new tariff.
Written the moment the line drops — no more after-call admin.
Voice, SMS, WhatsApp, Messenger, Instagram, Telegram and Viber — the assistant sits inside the agent workspace and whispers in context, whichever channel the customer picked, with supervisor assist looped in.
Voice · Inbound
02:14 elapsed · Lagos
Tunde A.
...the second invoice still hasn't cleared on my end.
"Acknowledge the wait, then offer the credit before they ask. Customer is on second call this week."
WhatsApp · Active
Priya · 4 messages today
Priya M.
Hi! Did the renewal go through? I haven't seen a confirm.
"Renewal confirmed 09:11. Send template TX-12 with policy + invoice link."
Instagram DM
First-time DM
@kabelo.m
do you guys actually work weekends or nah
"Yes — Sat 9–4, Sun on-call. Drop a number and we'll ping you."
The assistant learns from your recordings, docs and QA-approved answers — all inside your tenant. Training data never leaves the environment. Add optional sentiment analysis overlays.
Data flows in. Nothing flows out.
Negative-sentiment moments · last 7 days
Pattern detected25 noisy moments — none worth a coaching session.
Pattern
"Cancel" objection — losing 3 in 5 deals.
When an objection keeps losing deals or a phrase keeps triggering poor sentiment, the dashboard lifts it out of the noise. Coaching starts on evidence rather than a hunch, served via the kind of low-latency pipeline the NIST measurement frameworks describe.
14
Patterns surfaced / week
< 24h
Time to flag a trend
3.2x
Coaching cycles, faster
+18 pts
Avg. sentiment lift
From first-day reps to senior closers, teams keep the AI whisper running because it pays back in shorter calls and softer escalations.
Mpho Khumalo
Head of Service
Soweto Building Society
“Our new joiners hit senior numbers in their fourth week. Whisper is the difference — they're never alone on a hard call.”
Naledi Pretorius
Contact Centre Manager
Cape Wines Direct
“Sentiment cues caught two angry callers we used to lose to voicemail. Both stayed customers. Whisper paid for itself in a week.”
Sipho Maseko
Operations Lead
Kalahari Logistics
“Auto summaries dropped after-call admin from four minutes to forty seconds. Multiply that by a hundred agents and you have a new shift of capacity.”
Anika Reddy
Quality Lead
Durban Mutual
“Compliance reminders fire before the agent says the wrong thing — not after. Our QA fail rate halved in a month.”
Quick answers on privacy, deployment and where the AI fits next to your existing workflow.
Stand up Agent Assist on a single team this week. Train it on your own playbook, watch the whispers land in context, then roll it across the floor.