TKOS
Tier-1 SA telecom UCaaS
Dialpad
Comparison target
Dialpad pioneered the AI-powered business phone, with real-time transcription, summaries and coaching baked into its softphone — popular with growth-stage sales and support teams. TKOS ships the same AI surface and adds a full omnichannel contact center, IVR builder and a wholesale carrier layer on the same account, with operator-grade reach into Africa and emerging markets.
Both platforms cover the basics. Here's where each one actually focuses.
AI Receptionist, Agent Assist, summaries and sentiment in the base plan
Native omnichannel contact center — voice, chat, SMS, email, social
Tier-1 SA telecom African DID and termination, not just US/CA/UK/AU
Wholesale voice and SIP trunking sold on the same platform
Strong real-time transcription and AI coaching workflow
Tight Salesforce, HubSpot and Google Workspace integrations
Clean modern UX with fast onboarding for SMB and mid-market
Contact center (Ai Contact Center) sold as a separate product line
Built from public pricing pages, product docs and customer interviews. Updated quarterly.
AI features
TKOS
Receptionist, Agent Assist, summaries and sentiment in base plan.
Dialpad
Strong AI suite — Ai Recap, Ai Coaching — split across plans.
Cloud phone & UCaaS
TKOS
Full UCaaS — calling, SMS, video, presence on every plan.
Dialpad
Strong calling and messaging; video meetings included.
Contact center
TKOS
Native omnichannel CCaaS on the same account as UCaaS seats.
Dialpad
Ai Contact Center is a separate, higher-tier product.
IVR & call flow design
TKOS
Visual IVR builder included for every account.
Dialpad
Routing and call flows tied to higher-tier plans.
African & emerging-market reach
TKOS
Tier-1 SA telecom DID, termination and routing across African operators.
Dialpad
US, Canada, UK, Australia core; limited African footprint.
Wholesale voice / SIP
TKOS
Wholesale voice and SIP trunking sold on the same platform.
Dialpad
Not a wholesale carrier; SIP trunking is not the focus.
Sales-team UX
TKOS
Strong CRM integrations with HubSpot and Zoho timelines.
Dialpad
Polished sales softphone UX with deep Salesforce ties.
Pricing transparency
TKOS
Public per-seat pricing, no committed minimums.
Dialpad
Public list pricing, but AI and CC tiers escalate quickly.
Highlighted cell = the platform that wins this row in most head-to-heads. Ties are noted with a dash.
On comparable plans, TKOS lands slightly lower per seat — and the AI and contact center features Dialpad reserves for higher tiers are already in the TKOS Business plan.
Business
$24
per user / month
Cloud phone, SMS, video, contact center starter, AI Receptionist, Agent Assist and analytics — month-to-month, no seat minimums.
Standard (US list)
$27
per user / month
Calling, SMS, video and basic AI. Advanced AI coaching and Ai Contact Center are priced as separate, higher tiers.
We don't win every deal. Here's when TKOS is the right call — and when it isn't.
You want AI, omnichannel contact center and IVR included — not unlocked tier by tier.
You operate in or sell into Africa and emerging markets.
You're a partner, MSP or operator who wants wholesale voice on the same platform.
You want one vendor for cloud phone, contact center and carrier instead of three.
You're a Salesforce-led North American sales org that wants the slickest AI softphone UX.
You don't need a real omnichannel contact center yet, only AI-assisted calling.
You operate exclusively in US, Canada, UK or Australia.
A four-step path most teams complete in under a week.
We map your current Dialpad plan, numbers, ring groups and CRM integrations onto a TKOS equivalent.
We port DIDs and toll-free numbers in parallel — no charge, no downtime windows for end users.
Call flows, IVRs, AI prompts and HubSpot/Salesforce/Zoho integrations rebuilt by our migration team.
Side-by-side run for one billing cycle, then a clean cutover with rollback ready.
Spin up a TKOS trial in an afternoon and put it on the same call your Dialpad stack is on. We'll send you a side-by-side scorecard.