Inbound + outbound capture
On demand or always-on, per queue or per user.
Full-fidelity recording paired with AI transcription, keyword search, automatic redaction and retention you control.
Library search
refund timeline
Indexing
12,438
calls indexedLiveAcme · +27 11 234 5678
Outbound…we agreed the refund would land within seven…
Halo Cloud · +27 21 555 0142
Inbound…the policy on the refund window is fourteen…
Stratus Digital · +27 31 778 0901
Inbound…we need a refund issued before month end…
TKOS Call Recording captures the audio, writes the transcript, and hands you a search box so the conversation that decides a dispute is one query away. Layer on conversation intelligence to surface intent automatically.
On demand or always-on, per queue or per user.
Written record attached automatically no manual upload.
Find “refund timeline” across ten thousand calls in under a second.
Card numbers, IDs and custom patterns muted in audio + transcript.
Different windows per queue or team automatic deletion on schedule.
Push to your archive or compliance storage on demand or daily.
Consent prompts per queue, region or policy including HIPAA with every playback, export and retention change audit-logged.
Audit log Last 24 hours
naledi.v played rec_8a21 Acme refund
Today 09:42
qa-team exported rec_7df0 Halo escalation
Today 09:01
system redacted rec_7df0 2 card patterns
Yesterday 14:08
admin extended retention Sales queue 90 ↠365 days
Yesterday 11:21
Recordings sit behind role-based permissions, integrated with interaction analytics and our finance solution. Admins set what happens when someone leaves archive, delete or hand-off so departures don't leave orphaned data.
Scope Their team's calls
Scope Wider org sampled
Scope Org-wide
Real teams switched to TKOS Call Recording and stopped losing the conversation that mattered inside a library of ten thousand audio files.
Pieter Botha
Head of Compliance
Stratus Digital
“Auto-redaction on credit-card numbers and ID numbers means our QA team can listen to anything without raising a security flag.”
Sarah Chen
QA Manager
Halo Cloud Services
“Keyword search across the transcript saved us a person a day. We literally retired the spreadsheet that used to log every call.”
Naledi Van Wyk
Operations Director
Kalahari Tech
“Per-queue retention windows let us keep regulated calls for seven years and clean ones for thirty days. That used to be a project.”
Marcus Thompson
Customer Care Lead
Acme Solutions
“The audit log of every playback and export is what got our compliance team to sign off in week one.”
Compliance, QA and IT leads ask the same things. Here are clean answers.
Retention is configurable. Most teams run a default window and extend it for regulated queues. Automatic deletion applies at the end of the retention period.
Run TKOS Call Recording on your real traffic for 14 days. Search the library, set retention, see the audit log.